Joy Andrews from The Dell Residential Care Home in Lowestoft has been a Registered Manager for 11 years. She joined the Registered Managers' Network last year after moving to Suffolk from Shropshire. She says she finds the meetings friendly, supportive and informative.
"I always leave with some new form of knowledge, whether it's about new legislation, changes to the sector, how to access cheaper training, or tips on how other Registered Managers are doing the job. For example, we had a talk from a provider who received an Outstanding CQC rating. There was a suggestion about keeping a file of good practice and achievements; I have put that into practice here.
"I find the sessions really enjoyable; in fact, I've started putting down things I want to discuss at the next meeting. You can speak with confidence about any issues you have, for example how you have put things right, and know that you will be heard in a supportive and totally confidential environment. It's good team building exercise for managers and makes you feel you are not alone.
"Because Care Development East invites speakers along to the meetings, we are always asked what topics we'd like to hear about, which makes it tailored to our needs. I always look forward to getting the next meeting date in my diary."