Trinity Homecare roadtests new CareBrain AI app
Staff using CareBrain app in their work found it ‘useful and accurate’, and that it helped them provide better care
Trinity Homecare Group is an award-winning provider of both in-home and live-in care. Based in Surrey, it also offers services across Kent, Sussex, Bristol and the east of England. Keen to support its carers and improve its person-centred service, the company has partnered with technology company CareBrain to test its new AI app.
The app has been designed to provide real-time support, answering care-related questions, assisting with training and providing immediate access to vital care information. The pilot study, which took place in January, involved four experienced members of Trinity Homecare staff using the app for a week.
The aim of this small-scale study was to gain qualitative insights into how experienced carers would engage with the app in a real-world setting to better understand behaviour, usability and perceived value.
First, the participants had to be trained in how to use the CareBrain app, navigating features such as chat, speech-to-text and access to care documentation. That proved to be relatively quick and easy: for three of the four staff members taking part, it took less than 15 minutes each.
Once training was completed, the carers asked the app a range of questions based on real scenarios or common queries they encounter in care delivery. This included asking about client-specific routines and preferences such as mealtime support or how to encourage independence during personal care.
They requested reminders or information about a client’s personal interests or hobbies – such as gardening, reading or sport – which helps to support more meaningful conversation during visits. They also looked up policy documents and risk assessment procedures to ensure compliance and client safety. And they used the app to ask follow-up questions about medical conditions, such as causes, typical medications and when to involve other healthcare professionals.
As experienced carers, they used the app to double-check their understanding and validate best practice, as well as to access further information. This, say the team at CareBrain, is what the app is designed for — supplementing and supporting knowledge in real time. 100% of users found CareBrain useful and accurate – demonstrating the platform’s reliability as a critical support tool for carers.
All four participants found the app ‘useful and accurate’ as well as easy to use. Faster access to the answers they needed gave them greater confidence in their work. They also cited its ‘friendly, professional tone’ and would recommend it to others.
What’s more, the study suggests use of the app could sat up to 1.5 hours per week per manager.
The carers also suggested useful suggestions on how the app could be improved, including better alert systems and enhanced team communications, which are now being integrated into CareBrain’s plans for further updates.
Cameron Young, CEO of Trinity Homecare, says: ‘We are always looking for ways to improve care and support for our team. This pilot with CareBrain highlighted how AI can make a real difference in helping our carers work more efficiently while maintaining the personal touch that is so important to the people we care for. The app enabled our carers to access critical information instantly, saving time and allowing them to focus on what they do best – providing compassionate, person-centred care.’
Fiona Lowry, Executive Chair of CareBrain, adds: ‘The results from the pilot have far exceeded our expectations, and the feedback we’ve received is invaluable. This is just the beginning of what AI can offer to the care sector, and we’re excited to continue working with Trinity Homecare to further develop the platform.’